policies

The Fine Print
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Payment Policy

Dog Walking/Kitty Care: Due on initial visit

Pet Sitting & Major Holidays: 50% down at the time of reservation with balance due seven (7) days prior to departure. *For refunds please refer to our cancellation policy.

Contracted Clients: Payment is due on the 1st of the Month or first business day of the month.

Forms of Payment: Check, Zelle (edueno1950@gmail.com) and Venmo @Elsa-Dueno

Surcharges

Add-Ons and/or new reservations with less than 24-hour notice are subject to a $15 surcharge. Changes to an existing reservation, add-ons and/or requests less than 48-hour notice are subject to a $10 surcharge.

Major Holidays $15/Day Surcharge: New Year’s Eve, New Year’s Day, Memorial Day, 4th of July, Labor Day Thanksgiving Day, Christmas Eve, Christmas Day.

Cancellation Policy

Dog Walking/Kitty Care: 48-hour cancellation prior to start.

Contracted weekly/monthly reservations are non-refundable under Fido’s cancellation policy.

*Pet Sitting/Major Holidays

100% Refund – 14 days or more prior to departure.

75% Refund –   13-7 days prior to departure.

50% Refund –  6 days prior to departure.

NO refund – 5 days prior to departure.

meow meow meow

Having Elsa in our life has been a life savor. Don’t know what we would do without her. Never ever have to worry about my girls when we are gone and for me that says a lot. We all love Elsa

Shelley J.

Winter Garden

meow meow meow

We have such peace of mind that our kitty is loved and looked after so well whenever we go away. Other than our family, Elsa is the only person that our kitty will come running out of hiding and is so happy to see! 

H. MacFarlane

Windermere, Fl.

meow meow meow

Elsa is just dreamy! She makes me feel so comfortable leaving my cats and my house. I know everything will be taken care of. She sends pictures daily and sometimes videos that make my vacations even better! I feel that Elsa goes out of her way to do the “extra’s” and I would highly recommend her to anyone!

Sally Wagner

Winter Garden, FL.